Human
Resources

KEGOC’s HR policy (hereinafter referred to as ‘the HR Policy’) seeks to create the human resources as the most important intellectual and professional resource that ensures the implementation of KEGOC’s Development Strategy through efficient, performance-oriented corporate culture and meritocracy.

The staff listing of the Company’s employees (including subsidiaries) as of 31 December 2020 is 4,731 people.

Structure of employees by age, years

One of the Company’s HR policy principles is openness and transparency using meritocracy principles through clear and transparent selection criteria based on requirements for position and competence model, compliance with competition procedures, feasibility of made decisions, application of position-relevant candidates evaluation methods allowing impersonal decision-making in terms of hiring, non-discrimination, professional, open and respectful treatment of all candidates. Internal candidates have a priority based on succession and talent pool management.

КЕGOC ensures equal opportunities for all candidates irrespective of their ethnic origin or race, gender, age, social and family status or other distinctive characteristics.

Personnel Turnover, %

KEGOC attaches great importance to the process of training and development of personnel and is guided by the following principles:

• the effectiveness of training and focus on performance and addressing specific tasks that increase the efficiency of the Company;
• the forward-looking nature of training and development – supporting the Company’s strategic development goals;
• the expediency – the choice of training programs corresponds to the goals and objectives set for the employees;
• the integrity of the development system, continuity and systematic training.

The staff training was conducted using the full range of modern teaching methods – business workshops, seminars, trainings, internships, advanced training, vocational training and retraining programs, forums and conferences. In the reporting year, 2,076 employees were trained, which is 43.9% of the headcount. KEGOC’s actual training costs in 2020 amounted to KZT 156.9 million, or 47.0% of the plan, which is 38.9% less than in 2019.

Average training hours for one employee was 23.1 hours, including AMP – 24.1 hours, and OP – 23.0 hours per year.

Average training hours for one male employee – 22.9, one female employee – 26.3 hours.

The total training hours came to 90,122: 82,477 hours for male employees, 7,645 hours for female employees; 9,823 hours for AMP and 80,299 hours for OP.

Volunteering

Corporate volunteering became especially important for KEGOC during the quarantine period.

During the state of emergency in the country, all divisions launched a volunteer campaign under the single slogan #KEGOCBirgemiz and held a number of events to support people in difficult situations, including in accordance with KEGOC’s Youth Council Action Plan for 2020-2022. The Company’s employees regularly provided assistance in the form of food baskets, medicine or financial support.

The overall campaign covered 319 pensioners and 58 low-income and single-parent families in the regions. In addition, KEGOC employees cleared from snow the areas of the Gauhar and Almaty-2 kindergartens in Nur-Sultan. Supported by Energotechprofsoyuz, the Company also provided financial support to 59 KEGOC’s veterans and equated persons in the amount of more than 5 million tenge. Additionally, on the eve of the Victory Day, the Company through the Youth Council participated in congratulations, delivery of food baskets to veterans, and provided assistance on individual requests for household chores: made minor repairs, assisted in purchasing mobility aids, etc.

Other actions and activities carried out this year should be noted, relating to help and support to those in need in the regions and within the Company. These include:

• in early June, together with the organisers of the National Volunteer Network, helped to distribute food (200 baskets) to families in dire need in the capital;
• the Almatinskiye MES branch personnel organised proactive humanitarian aid to 18 families in need in Taldykorgan. The volunteers assembled a balanced basket of food, household basic necessities and delivered them to the homes of the families;
• in the Severnye MES branch, provided financial support to a fire-affected colleague;
• in the Zapadnye MES branch, young people organised the sewing and distribution of protective masks in the workplace;
• in the Aktyubinskiye MES branch, raised and provided humanitarian aid to flood-affected people in the Turkestan Oblast;
• in the Almatinskiye MES branch, on the eve of the International Women’s Day, visited the patients of the Oncological Center giving small gifts and congratulations. Also during the quarantine period, the young people of the branch raised funds for the purchase and further distribution of protective masks;
• on 31 July, the Company’s employees took part in a volunteer campaign of Samruk-Kazyna’s portfolio companies dedicated to the Kurban Ait celebration: food baskets were provided to 11 large and low-income families;
• KEGOC’s Youth Council donated 25 computers to School No. 35 in the capital;
• on August, volunteer activists of the Yuzhnye MES branch joined the Road to School campaign organised by the Meiyrym Shuagy public foundation. Seven schoolchildren from large and low-income families in Shymkent were provided with school supplies;
• on 1 October, KEGOC took part in a charitable event to mark the International Day for the Elderly. Employees from different Samruk-Kazyna portfolio companies gathered to form food baskets and deliver them to veterans and pensioners in the capital;
• on 9 November, in Nur-Sultan, the Executive Administration and Akmolinskiye MES branch employees took part in the annual Becoming a Donor, You Save Lives campaign;
• on 16 November, the Company’s employees provided financial aid to a large family who found themselves in a difficult life situation after a fire;
• in November and December, as part of the Share the Warmth campaign, volunteers from the Yuzhnye MES branch provided coal to families in need; volunteers from the Akmolinskiye MES branch and Executive Administration took part in the delivery and unloading of coal to the homes of single elderly people and large families in the capital who were in need of help;
• on 22 December, the Company’s volunteers held the Magic Christmas Tree! campaign to support 11 young patients at the oncology centre in the capital. According to the children’s wishes, gifts and sweet treats were purchased and letters from KEGOC employees were prepared with words of support and wishes for a speedy recovery;
• on 24 December, volunteers and active young people from the Tsentralnye MES branch together with the Ayala Foundation packed 5 tonnes of food into food boxes for 200 low-income families in Karaganda;
• on 25 December, the Company volunteers took part in the CompforChildren campaign to distribute 31 computers and 14 printers to large families in Nur-Sultan and Almaty.on 25 December, the Company volunteers took part in the CompforChildren campaign to distribute 31 computers and 14 printers to large families in Nur-Sultan and Almaty.

In 2020, draft Collective Bargaining Agreement for 2021-2025 was developed between KEGOC and the Company employees, which was widely discussed in the collective and on 28 December 2020 it was adopted at the trade union conference of KEGOC employees.

In 2020, the Energotekhprofsoyuz was actively involved as a member of the working group of the Ministry of Labour and Social Protection of the Republic of Kazakhstan in the development of the drafts Social Code of the Republic of Kazakhstan and the draft General Agreement.

In 2021, as a member of the sectoral commission, our trade union will participate in the development of the Sectoral Agreement for 2021-2023 and work together in a working group to amend the Labour Code and the Trade Unions Law of the Republic of Kazakhstan.